Terms and conditions

Last updated: 8/09/2025
Welcome to First Call Pediatrics. Please read these Terms & Conditions carefully before using our website or services. By accessing our site or enrolling in our membership program, you agree to these terms.

1. Use of Website

This website provides information about our pediatric concierge services.
Content is for educational and informational purposes only and should not replace professional medical advice, diagnosis, or treatment.
By using the site, you agree not to misuse, copy, or distribute its content without our written permission.

2. Medical Disclaimer

Our services are not intended for life-threatening emergencies. If your child is experiencing an emergency, call 911 immediately.
Information provided through the website, newsletters, or social media is general and not a substitute for in-person medical consultation.

3. Membership & Payments

Membership is required to access our services.
Fees are billed monthly or annually to your chosen payment method.
Payments are non-refundable except as required by law.
You may cancel your membership by providing written notice before your next billing cycle.

4. Insurance

First Call Pediatrics operates on a direct-care model and does not bill insurance.
You may use your HSA/FSA card for eligible expenses.
We can provide itemized receipts for potential out-of-network reimbursement.

5. Scheduling & Cancellations

Appointments are booked through our online portal, app, or by contacting your provider.
Same-day and next-day appointments are subject to availability.
There are no fees for rescheduling or canceling appointments included in your membership.

6. Privacy & Security

We comply with HIPAA and maintain strict privacy and data protection standards.
Your health information is confidential and will not be shared without your consent, except as required by law.
Please review our [Privacy Policy] for details.

7. Provider Availability

Providers are available during business hours and for urgent after-hours needs, including evenings, weekends, and holidays.
Service availability may vary by location and membership plan.

8. Limitations of Service

Services are available only to enrolled members.
We provide pediatric and family health services but do not replace emergency care, hospital services, or certain specialty services.
We may refer you to outside providers when additional care is required.

9. Limitation of Liability

While we strive to provide safe, high-quality care, First Call Pediatrics and its providers are not liable for indirect, incidental, or consequential damages arising from the use of our website or services.
Your use of services is at your own risk, subject to applicable medical consent forms signed at enrollment.

10. Intellectual Property

All website content, including text, graphics, logos, and materials, is the property of First Call Pediatrics and protected by copyright law.
You may not reproduce or distribute content without written permission.

11. Changes to Terms

We may update these Terms & Conditions from time to time.
Updated terms will be posted on this page with a new “Last updated” date.
Continued use of our services after changes indicates acceptance of updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of Florida.
Any disputes will be resolved under the jurisdiction of state and federal courts located in Duval County, FL.

13. Contact Us

For questions about these Terms & Conditions, please contact:

First Call Pediatrics

(904) 977-5992

memberships@firstcallpeds.com

1621 Emerson Street, Jacksonville, FL 32207